Shipping & Tracking

How much is shipping?

For Domestic U.S. shipments, we charge a flat rate fee of $10.

Please note shipping costs may vary depending on products.

 

No International shipping offered at the moment.

 

How can I track my order status?

Domestic U.S. orders ship within 3-5 business days after an order is processed. Once your order is shipped the tracking information will be sent via e-mail. If you have any issues locating your order, you may contact us at customerservice@jorganic.com to receive your current status.

 

Why is my tracking information not available after ordering?

Please allow up to 5 business days for order status and tracking information to be sent via e-mail.

 

Tracking shows my label has been created, but no movement. Why is this?

Your shipping status may take 1-2 business days before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at customerservice@jorganic.com and we will investigate the issue.

 

My package shows as “Delivered” but I never received it. What should I do?

Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Support Team at customerservice@jorganic.com and we will investigate the issue further.

 

My order was lost/stolen. What should I do?

Jorganic is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to, we are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery that we can assist with, please e-mail customerservice@jorganic.com and we will try and assist you. 

 

Do you offer same day delivery?

Unfortunately, we do not offer same day delivery.

 

Can I expedite my order?

Unfortunately, we are unable to expedite any orders under any circumstances.

 

Can I pick-up my order from a location ?

Online orders cannot be retrieved in person, as all online orders are shipped from a private venue which is not open to the public.